Why is it taking so long to ship?
Shipping outside of Germany can take a very long time, especially to the USA or Canada, as some orders are sent by ship.

In case you noticed: Why can't all products be shipped worldwide?
Depending on which country you live in, I offer a different number of products. If the online shop is set up from “Germany” or a country within Europe, you will notice that more products are available.
Unfortunately, I cannot ship large & heavy products worldwide, as shipping would then simply be far too expensive.
In individual cases it would of course be possible, but I don't want to offer such expensive shipping via the shop.
So if you live outside of Germany / the EU and would like to have a large e.g. DIN A3 acrylic glass print, just write me using the contact form, preferably also to which country I would have to ship, then I will tell you the shipping costs.

What if I want to return goods?
You can find all information about revocation HERE

Do I have to pay customs?
Any applicable customs fees are always directed to the recipient, which must be paid before delivery in order to receive the goods.It is the sole responsibility of the customer to find out about taxes, fees and customs duties that may apply when the shipment arrives in the recipient's country of destination.

I didn't receive what I ordered. What now?
Please make sure that your order really differs from the delivery.
If this is the case, simply contact me and tell me your problem. The best thing to do is to take photos of your goods and tell me your order number in an email.
Please do not forget:
I'm only human and I mix things up or forget things sometimes. As a rule, I then send the missing products free of charge and the incorrectly delivered products can be kept (the exception determines the rule). The second option is of course to refund the amount for the missing products.

What happens if I enter the wrong address or make a mistake?
If the address is wrong, I am not liable for the damage caused. If the order has already been shipped, there is nothing more I can do. If the order comes back to me, I can send it again, but I can't guarantee that.
If I haven't shipped the order yet, you can contact me as soon as possible and tell me the correct address.

Package / letter is damaged, what to do?
Refuse to accept the package and contact me right away.
Reason: If the acceptance is refused, it is documented that the package/letter was damaged and I can apply to DHL/Deutsche Post for a refund of the value of the goods.
If accepted: take photos before opening, then open and take photos of the damaged goods.
Then I can't guarantee a refund, because DHL / deutsche Post could assume that the recipient has damaged the package/letter.
-> If you cannot prove with photos that the goods were already damaged upon receipt: NO REFUND / REPLACEMENT
(My protection from fraudsters)

You have questions or need help?
CONTACT 
Email: lindagleissnerart@protonmail.com
Instagram: linda.gleissnerart

*Shipping is possible to the following countries:
Albania, Belgium, Denmark, Estonia, Finland, Ireland, Iceland, Italy, Croatia, Malta, Netherlands, Norway, Protugal, Switzerland, Serbia, Slovenia, Czech Republic, Hungary, United Kingdom

Shipping is definitely not possible to the following countries due to shipping costs being too high, wars or other reasons:
Austria, Cyprus, France, Lithuania,  Israel, Hungary, Mexico, Spain,